Internship Diary: ELT Data Management at Cambridge University Press

Having recently completed her major project, Kalpana Sharma tells us about her internship in ELT Data Management at Cambridge University Press.

I had a six-week internship in ELT Data Management at Cambridge University Press (CUP), and worked as part of the Knowledge Management Team. The Knowledge Management Team is responsible for providing efficient, reliable and accurate products (such as Books, CDs, DVDs, Online material) and data to the English Language Teaching Department of Cambridge University Press on a global basis.

‘Knowledge Management’ is an integrated approach to the identification, capture, evaluation, retrieval and sharing of an enterprise’s information ‘assets’. These assets can be databases, documents, policies, experiences and expertise.

My role was to help the Knowledge Management team with Data Cleansing tasks so that, as a team, we can deliver more accurate data to the various departments around the company, such as Marketing, Editorial and Sales.

I had particular responsibility for the data cleansing task of investigating the HR system in order to update the global ELT staff list. My duties therefore involved checking the HR system (called Workday) and sending reminders to staff around the company globally to update their profiles.

I also liaised with CUP’s New York office in order to get the current status of their sales employees, as well as sending feedback to the marketing and editorial teams.

I was also involved with the Identity Management Project Plan, where I was responsible for compiling a list of all the database applications/systems used at CUP and also looking at the identity information held by these systems.

I then followed this up with those who own or manage that database application. I received very positive responses and made a spreadsheet into which I fed all of the data received through my meetings and discussions.

This internship gave me an insight not only into the publishing industry, but also into the various database applications and tools that are used by the publishing industries at the moment. It showed me how the shape of the publishing industry is changing and how CUP, and publishing houses in general, are adapting in this digital era.

From my perspective, I discovered that CUP has embraced those changes; it is investing in technological change to improve its production, distribution and information systems. Innovation is the name of the game: new digital ideas; new directions; new business models and opportunities.

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Kalpana is currently a student on the MA Publishing course at Anglia Ruskin University. She currently works as a teaching assistant and hopes to make a career in publishing sector, particularly in rights.